Request deletion here
This form is the fastest route, and it works whether or not you still have the app installed. We email the address you give us to confirm it is really you, then delete everything.
You can also email privacy@barette-ai-app.com from the address on the account, with the subject Account deletion request.
From inside the app
You can also start the same request without leaving Barette:
- Open the Barette app and go to Profile.
- Tap Help & support, then Contact us.
- Ask us to delete your account, from the address the account uses.
- We confirm by email, then close the account and erase the data.
Deleting the app from your phone does not delete your account — your scans, Reels and orders stay on our servers until you ask us to remove them.
What gets deleted
- Your profile: name, email, phone number and profile photo.
- Every hair scan, the images behind it and the analysis history.
- Your Reels, their videos, thumbnails, comments and likes.
- Your wishlist, cart, follows and notification history.
- Barette device pairings and anything the device captured.
Deletion is permanent. There is no restore, no grace period and no way for us to bring a scan history or a Reel back once it is gone. Export anything you want to keep first — write to privacy@barette-ai-app.com and we will send you a copy of your data.
What we have to keep
Three things survive a deletion, each for a specific reason:
| What | Why, and for how long |
|---|---|
| Completed order and booking records | Accounting and tax law requires a record of a completed sale. Kept for 7 years, reduced to the transaction itself — the customer is recorded as a deleted account. |
| Moderation and safety records | Where an account was actioned for child safety, harassment or fraud, a minimal record is kept so the ban cannot be evaded. Kept for 5 years. |
| Backups | Encrypted backups roll over on a 30-day cycle. Deleted data stays in an untouched backup until that cycle completes. |
None of it stays linked to you as a person: retained records identify the transaction, not the customer.
Deleting some of it, and keeping the account
You do not have to delete everything to get rid of something:
- A single scan — open it in your history and tap Delete.
- Your whole scan history — Profile → Settings → Privacy → Clear scan history.
- A Reel — open it, tap the menu, then Delete.
- Location — revoke the permission in your system settings; the Near You feed falls back to a manual search.
- A device pairing — Profile → Devices → Unpair, which also removes what that device captured.
For anything the app does not cover, choose Delete specific data, keep the account in the form above and tell us what should go.
How long it takes
- Immediately — the account is closed and stops being reachable; your Reels and profile disappear from the app.
- Within 3 working days — we confirm the request by email.
- Within 30 days — the data is erased from our live systems.
- Within 60 days — the last encrypted backup containing it rolls over.
If we cannot complete a deletion — usually because we could not verify who you are — we will tell you why rather than leave the request unanswered.
Contact us about this policy
Write to privacy@barette-ai-app.com for anything on this page, or use the contact form. Postal mail reaches us at Barette AI LLC, 3320 Treble Ct, Charlotte, NC 28262-2058, United States.
We answer every message from a person, not a template, and we aim to do it within two working days.